Terms and Conditions

Last Updated: Friday, February 7, 2026

1. Acceptance of Terms

By accessing, using, or interacting with this website, platform, or any associated communication services (including SMS, WhatsApp, email, or voice), you agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree, you must not use the services.

These Terms apply to all users, customers, message recipients, and visitors.

2. Description of Services

We provide digital communication and messaging services, including but not limited to:

  • SMS messaging (A2P and international where permitted)

  • WhatsApp Business messaging

  • Transactional, informational, reminder, support, and collections-related communications

  • Account notifications and customer service interactions

Messaging services may be delivered using third-party platforms, including Twilio and the WhatsApp Business Platform operated by Meta Platforms.

3. Eligibility and Lawful Use

You represent and warrant that:

  • You are at least 18 years old or the age of majority in your jurisdiction

  • You will only use the services for lawful purposes

  • You will not misuse the services for harassment, spam, deception, or unlawful activity

You may not use the services to transmit content that violates applicable law, carrier rules, or third-party platform policies.

4. Messaging Consent & Opt-In

4.1 Express Consent

By providing your phone number or WhatsApp contact information, you expressly consent to receive communications from us, which may include:

  • Transactional or service notifications

  • Appointment or service reminders

  • Account updates

  • Billing or collections communications

  • Customer support responses

Consent must be freely given, informed, specific, and unambiguous, and may be obtained via web forms, written agreements, contracts, or recorded consent where legally permitted.

We do not send messages to purchased, rented, scraped, or harvested contact lists.

4.2 WhatsApp-Specific Opt-In

WhatsApp messages are sent only after explicit opt-in that clearly identifies:

  • Our business name

  • That messages will be sent via WhatsApp

  • The purpose of the messaging

Records of WhatsApp opt-in are retained and may be provided to Meta for audit or compliance review.

5. WhatsApp Messaging Rules

5.1 24-Hour Customer Service Window

Free-form WhatsApp replies are only sent within the 24-hour customer service window following a user-initiated message.

5.2 Approved Templates

Business-initiated WhatsApp messages sent outside the 24-hour window are delivered exclusively using Meta-approved message templates, as required by WhatsApp Business Platform policies.

6. SMS & A2P Messaging Compliance

We comply with applicable A2P SMS regulations in the United States and internationally, including:

  • Campaign registration and classification

  • Content transparency

  • Consent verification

  • Carrier filtering and enforcement

Message delivery is subject to carrier and regional restrictions and is not guaranteed.

7. Opt-Out & User Controls

Users may opt out of messaging at any time:

  • SMS: Reply STOP

  • WhatsApp: Reply STOP, use platform controls, or block the number

Opt-out requests are honored promptly and permanently unless renewed consent is provided.

8. Prohibited Content

Use of our messaging services for the following is strictly prohibited:

  • Spam or unsolicited promotions

  • Harassment, hate speech, or threats

  • Fraud, phishing, or deceptive practices

  • Illegal or prohibited goods or services

  • Content violating Meta, WhatsApp, Twilio, or carrier policies

Violations may result in immediate suspension or termination of services.

9. Intellectual Property

All content, software, trademarks, logos, and materials are owned by us or our licensors and may not be copied, reproduced, or distributed without prior written consent.

10. Disclaimer of Warranties

Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages, including loss of data, revenue, or business interruption.

12. Termination

We may suspend or terminate services at any time to comply with:

  • Platform enforcement actions

  • Carrier or provider requirements

  • Legal or regulatory obligations

Termination may occur without prior notice where required.

13. Governing Law

These Terms are governed by the laws of Costa Rica, without regard to conflict-of-law principles.

14. Changes to These Terms

We may update these Terms periodically. Continued use constitutes acceptance of the updated version.

15. Contact Information

For questions regarding these Terms, contact:
webmaster@rapidocostarica.com