Privacy Policy

Last Updated: Friday, February 6, 2026

1. Overview

This Privacy Policy explains how we collect, use, process, store, and protect personal data in connection with our website and messaging services.

2. Information We Collect

2.1 Personal Data

  • Name

  • Phone number (SMS / WhatsApp)

  • Email address

  • Account or transaction identifiers

2.2 Messaging & Platform Data

  • Message content

  • Delivery and read status

  • Timestamps

  • Opt-in and opt-out records

2.3 Technical Data

  • IP address

  • Device and browser information

  • Logs required for compliance and security

3. How We Use Data

We use personal data to:

  • Deliver messaging and communication services

  • Provide customer support

  • Send transactional and consent-based messages

  • Maintain compliance with platform, carrier, and legal requirements

  • Prevent fraud and abuse

We do not sell personal data.

4. Third-Party Processing

Messaging data may be processed by:

  • Meta / WhatsApp

  • Twilio

  • Infrastructure providers required for delivery, logging, and compliance

Data is processed only as described in this Privacy Policy and in accordance with applicable law.

5. Legal Basis for Processing

Depending on jurisdiction, processing is based on one or more of the following:

  • User consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

6. International Data Transfers

Data may be processed or stored outside Costa Rica, including in the United States or other jurisdictions where service providers operate. Appropriate safeguards are applied where required.

7. Data Retention

We retain personal data only as long as necessary to:

  • Provide services

  • Meet platform, carrier, and legal requirements

  • Resolve disputes or enforce agreements

Retention periods vary by data type and jurisdiction.

8. Data Deletion

Users may request deletion of their personal data by following the instructions available at:
[Data Deletion Instructions]

Certain records may be retained where required by law, security, or dispute-resolution obligations.

9. User Rights

Subject to applicable law, users may request:

  • Access to personal data

  • Correction or deletion

  • Withdrawal of consent

  • Restriction of processing

Requests may be submitted using the contact information below.

10. Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, loss, or misuse.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use constitutes acceptance of the updated version.

13. Contact Information

For privacy-related questions or requests, contact:
webmaster@rapidocostarica.com