Rapido is multi-functional application available on IOS and Android and connects customers with restaurants/grocery stores and drivers. It features real-time GPS, WhatsApp integration and Payment all within the application. It functions entirely similar to the other apps on the market such as Uber Eats and Pedidos Ya.
7 Reasons to Sign-Up with Rapido
- Be part of the first merchants to be showcased on our platform and receive our introductory 15% commission fee which will be locked in for 1 year (after promotion the fee increases to 25%). Keep in mind that you can increase the price of your food items/products by 15% on the platform so essentially it does not cost you anything to use Rapido.
- Complimentary photo shoot during our pre-launch promotional phase. Your restaurant and food items will be professionally photographed and you can use these photos on your own social media or website. This is a $250 value.
- Expand your reach and customer base by tapping into a wider audience and moving beyond your brick-and-mortar limitations. Increased customer base = Increased revenue.
- Utilize Rapido’s cutting edge technology and offer your customers a user-friendly platform that is designed with both merchants and customers in mind. Quick order processing with seamless GPS navigation and real-time updates ensures a hassle-free experience for everyone involved.
- Rapido will help your business stand-out in a crowded and competitive marketplace. Our marketing team is dedicated to promoting your business through strategic campaigns, social media exposure and exclusive promotions. Leverage our extensive customer base and watch your popularity soar.
- Cruise through low season and extreme weather with confidence knowing that your business can be accessed and your customers remaining satisfied. Surge pricing during these weather conditions keeps drivers motivated to deliver as they will make more money on the delivery fee as well.
- Easy, contactless transactions using our safe and reliable payment gateway partner Pagadito guarantees that your customers pay the way they want without the possibility of human error. Payouts are balanced every 5 to 7 business days to the local Costa Rican bank of your choice.
Ready to take your first Rapido order in 4 easy steps!
Step 1: Go to admin.rapidocostarica.com/restaurant or admin.rapidocostarica.com/grocery and create your account.
Step 2: A member of the Rapido team will be in contact to book your photo shoot appointment. To prepare for this appointment select which menu items you will choose for your Rapido online restaurant. Choose your best sellers but also keep in mind that sometimes this food will travel over long distances and rough terrain so ensure it is transportable.
Step 3: Photo Shoot Day! Our professional photographer will make your restaurant and food items stand out. Once the photos are edited (approx. 2 days) we will then upload them to your online shop, add the descriptions and pricing.
Step 4: Open your Rapido online portal on a browser on an Android tablet or Laptop and your ready to take your first order!
IT’S THAT EASY!
Frequently Asked Questions:
How do the customers pay?
The customers pay through the app using our payment gateway partner Pagadito. They can pay with Visa, Mastercard and Bitcoin. No cash is ever exchanged.
How and when do I receive my money?
Rapido pays out merchants every 5 to 7 business days to any Costa Rican bank account (preferably a dollars account).
Do I have to co-ordinate the driver to pick up the order?
NO! That’s the best part, Rapido does all the work for you. As soon as an order is accepted by the restaurant/grocery store, Rapido automatically locates the closest available driver and notifies them of the order at your establishment.
Do the drivers where a uniform?
Yes! All drivers are required to wear a uniform shirt as well as rain gear during rainstorms so they are easily identifiable to our customers.
How is the food/grocery items transported?
All our drivers are provided with insulated cooler bags which keeps hot food hot and cold items cold. It also has the Rapido logo on it to make them easily identifiable to our customers.
How do the customers enter their “address” since there are no addresses and how do the drivers locate the customers if they are having trouble with the GPS?
Customers enter their pin location into their profile and provide a description of their location. They can also upload photos of their house/location which is shared with the driver. During delivery the customer can directly connect to the driver via WhatsApp and vice versa.
How is the driver held accountable for late orders and/or poor service?
Rapido has built in real-time GPS tracking where the customer can follow along in real-time as their order leaves the restaurant and makes its way to their door.
Rapido has a ratings and reviews feature where customers can rate their experience with the driver and tip for good service.
Rapido also incentivizes drivers by offering a “Driver of the Month” reward of $125 USD for the highest rated driver.
On the flip side, poorly rated drivers will have their accounts suspended.
Do I have to deliver during all the hours my establishment is open?
NO! With Rapido you can set your own hours and flexibility. For example, if your restaurant is extremely busy from 530pm to 730pm you can choose to not have any deliveries during those hours.
What happens if there is extreme rain or severe weather/road conditions?
Rapido has surge pricing feature built-in so during extreme weather conditions the cost of the delivery fee increases and that extra cost goes directly to the drivers. We also provide our drivers with full rain gear.
What happens if I prepare an order, the driver picks it up but the customer doesn’t receive the order?
Once the merchant has completed their obligation of preparing the order then they will be paid. The restaurant has fulfilled their commitment. Rapido will then investigate further to resolve the issue between the driver and customer.
Can the customer contact the merchant through the app?
No! We are trying to eliminate as much communication between the merchant and customer as possible to ensure an easy process for both parties. If an issue arises, Rapido encourages the customer to contact Rapido directly through our customer service support line and email.
Can the customer rate and review the restaurant or grocery store?
Yes! The merchant can also respond to the review.